Hospitality Staff Training


I must admit, my first day on the job as a hostess was intimidating. I had people asking me all kinds of questions. Thank goodness, the courses told me the kinds of questions I would likely encounter, so I was ready with the right answers.

Toronto, Ontario

Host Course

The Host course assumes you have already taken the base modules needed to understand the hospitality industry and how a food and beverage operation functions. The Host Course will focus on the specific skills and knowledge you will need to excel in the host/ess position, allowing you to be confident in your new surroundings. The actual Host module will outline a typical day of the host, focusing on the many tips and tricks of the position.

The other Host course modules include learning Effective Communications and all about Teamwork. There is even a module on handling typical guest questions when performing this role and how to effectively handle these questions.

Course Benefits:

  • Be a confident team player earning respect from your peers.
  • React like a professional by anticipating what the guest will need before being asked.
  • Be productive on the job by knowing what to do and when to do it.
  • Learn how to read your guests ensuring exceptional service.

Course Includes These Modules:

  • Host Staff
  • Effective Communications
  • Teamwork
  • Handling Complaints
  • Scenario - The Wait

For full module descriptions, see the Host Modules section.

Please see rates page for Host Course which includes all the above modules.

�2009 Justin eTraining